Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

For international shipping we do offer DHL and FeDex.And for inside country, we offer by Air, Truck Load etc..

Do You Ship Internationally?

Yes, we ship to every corner of the world. It will takes maximum of 10-15 days. And shipping fees will depends on country.

How Long Will It Take To Get My Package?

It depends on the country and the shipping methods. If it is within a country, it will take 3-5 days for Truck Load method.
And within 1-2 days for by Air method.
And for international shipment, it might take maximum of 10-15 days

PAYMENT

What Payment Methods Are Accepted?

We offer multiple popular payment options. Bank transfer, eSewa, IME Pay, Khalti and we do offer Cash On Delivery too

Is Buying Online Safe?

We do offer cash on delivery and use popular secure payment gateway of Nepal. So, it's safe to buy online in SumanArts

Order & Returns

How to place an order?

1. Go to SumanArts Website
2. Login your account
3. Search the product you'd like to purchase
4. Add to cart and hit Buy
5. Add shipping address
6. Click Proceed to Pay. Select the preferred payment mode
7. Click Confirm the Order

How to cancel the order?

1. Login to your account
2. Go to My Account and then click My Orders
3. Select your order and enter the appropriate reason
4. Then click cancel

Do I need an account to place an order?

No, you don't need account to make an order.

How Do I Track My Order?

Click "Track My Order" in top of the site. Then you need to enter your order ID

How Can I Return a Product?

To return the product, you need to cancel your order. And have to mention the reason of cancellation.
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